Terms of Service

01Who we are

The Services at sentioratech.com are operated from the United Arab Emirates under the name Sentiora Technologies ("Sentiora", "we", "us"). Company registration details will be published on this page. Contact: [email protected].

These Terms, our Privacy Policy, our Risk Disclosure and our Refund & Cancellation Policy together form the agreement between you and Sentiora.

02What the Services are, and are not

Sentiora is a software service. It provides market data, charts, AI-generated market analysis, educational content and trading software that runs in simulated ("paper") mode by default and, on eligible plans, can connect to an exchange account that you own.

No advice. Nothing we provide is investment, financial, trading, legal or tax advice, and nothing is a personal recommendation. The AI analysis is general: it is produced from market data and the question you type, and it does not use your balance, positions, financial situation, objectives, knowledge or ability to bear losses. Example levels (entry, stop, target) illustrate an analysis; they are not instructions to trade.

No custody. We never hold, receive, transfer or control your money or crypto-assets. They stay on your exchange account under the exchange's own terms. We do not operate an exchange, match orders, deal against you or hold client money.

Your decisions. In manual use you alone decide whether and how to trade. If you switch on automated trading, you choose to authorise our software to place orders on your exchange account according to its pre-set logic (described in the Help Center), including its rule-based position sizing, which is applied the same way to every account and is not an assessment of what is suitable for you. You can pause the bot, return it to paper mode, or revoke its access at any time by deleting the API key at your exchange.

We do not act as your agent, trustee, adviser or fiduciary.

03Regulatory status

Sentiora is not licensed or registered by the Dubai Virtual Assets Regulatory Authority (VARA), the UAE Capital Market Authority, the Central Bank of the UAE, the Dubai Financial Services Authority, the ADGM Financial Services Regulatory Authority, or any other financial regulator, and it does not provide regulated financial or virtual-asset services.

Sentiora is not a registered investment adviser, broker-dealer, commodity trading adviser or portfolio manager in any jurisdiction. You do not have the protections that apply to clients of a licensed firm.

04Eligibility

You must be at least 18 years old (or the age of majority where you live, if higher), have full legal capacity, and use the Services only for yourself. One account per person; do not share, sell or transfer it. You are responsible for keeping your password and two-factor codes secure.

You confirm that the information you give us is true and you will keep it up to date. We may ask for identity, residence or source-of-funds information, and may refuse, suspend or close an account if it is not provided or if we believe these Terms are not met.

05Restricted jurisdictions and sanctions

You may not use the Services if you are located in, resident in, or organised under the laws of Cuba, Iran, North Korea, Syria, Russia, Belarus, Myanmar, Venezuela, Sudan, South Sudan, Somalia, Libya or Yemen, or the Crimea, Donetsk, Luhansk, Zaporizhzhia or Kherson regions of Ukraine, or any place where using the Services, or trading crypto-assets or crypto derivatives, is prohibited or requires a licence we do not hold.

You may not use the Services if you, or anyone who owns or controls you, are on a sanctions list, including the UAE Local Terrorist List, the UN Security Council Consolidated List, and the US (OFAC), UK and EU lists.

You must comply with the terms and country restrictions of any exchange you connect.

Using a VPN, false information or any other means to get around these restrictions is a material breach.

06Risks

Crypto-assets may lose their value in full or in part and are subject to extreme volatility. You can lose all the money you trade. There is no deposit insurance, compensation scheme or other financial protection.

Leveraged products such as perpetual futures can lose money faster than spot trading and can be liquidated.

Past performance, backtests and paper (simulated) results are not a reliable indicator of future results; live results can differ materially from paper results.

Our full Risk Disclosure at sentioratech.com/risk forms part of these Terms. Only trade money you can afford to lose.

07AI-generated content

AI outputs can be inaccurate, incomplete, out of date or invented, and the data feeds they rely on can fail. No person reviews every output before you see it.

You are solely responsible for independently evaluating any output before acting on it. We make no warranty as to the accuracy, completeness, reliability or suitability of any AI-generated output.

08Exchange accounts, API keys and automated trading

You must open and hold your exchange account in your own name and follow its terms. We are not responsible for any exchange, its availability, its rules or its solvency.

You must create API keys with trading permission only, with withdrawal and transfer permissions disabled; we strongly recommend IP restrictions as well. You are responsible for your exchange login, 2FA and keys, and for deleting a key at your exchange if you believe it has been compromised.

API keys are encrypted at rest and used only to provide the Services you selected. When you close your account we delete stored keys. Positions already open at your exchange remain yours to manage.

Bots can be delayed, disconnected or wrong (for example because of exchange or network outages, software errors or rejected orders). Stopping a bot or changing its mode is not instantaneous and may not close open positions. You remain responsible for monitoring your account.

Live trading is available only on eligible plans after approval. We may refuse, suspend or withdraw it at any time for risk, security, legal or regulatory reasons, giving notice where we reasonably can.

09Acceptable use

Use the Services only through the official website (sentioratech.com) and our official notifications, for your own trading decisions.

Do not access the Services by automated or programmatic means or through unofficial apps; scrape, copy, resell, publish or redistribute outputs or signals, or present them to others as advice; reverse engineer the Services, build a competing product or train AI models on them; probe or attack our systems or access other users' data; or upload malware.

Do not use the Services for market manipulation, wash trading, spoofing, front-running, money laundering, sanctions evasion or any other unlawful purpose, and do not impersonate anyone or give us false information.

10Plans, payments and cancellation

Prices are shown in US dollars on the Plans page. Before you pay, we show the plan, price and billing period.

Free trial: one per person, no payment details needed, and nothing is charged when it ends; access simply stops unless you choose a plan. We may limit trials or end them early if they are abused (for example through multiple accounts).

Crypto payments buy one month of access and do not renew automatically; your access ends at the end of the paid month unless you pay again. If card payments are offered, card plans renew monthly until you cancel, and you can cancel online at any time with effect from the end of the current period.

AI credits refresh each billing period, do not roll over, are not transferable and have no cash value. Promo and referral codes are personal, non-transferable, have no cash value and expire on their stated terms.

Refunds are covered by our Refund & Cancellation Policy at sentioratech.com/refund. Nothing in these Terms limits any refund or cancellation right you have under consumer law that applies to you.

If you have a billing problem, please contact us before raising a chargeback; we usually resolve billing issues within 5 business days.

11Crypto payments

Where offered, we accept USDT on the TRON network (TRC20) only. Send the exact amount from a wallet you own or control, to the address shown, on the stated network. Payments are confirmed manually.

We may screen payments and wallet addresses against sanctions and illicit-activity data and ask for identity, wallet-ownership or source-of-funds information. We may reject, hold or return a payment, and suspend the account, if screening raises a concern or information is not provided, and we may report to the authorities where the law requires.

Payments sent to a wrong address, on a wrong network or for a wrong amount may be unrecoverable. Refunds of crypto payments, where due, are made in USDT to the originating wallet after verification, less network fees.

12Intellectual property

We and our licensors own the Services, software, models, content and brand. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Services and their outputs for your own trading decisions while your plan is active.

You keep ownership of what you type into the chat and allow us to use it to provide and secure the Services and, in de-identified form, to improve them.

13Liability and indemnity

We provide the Services with reasonable skill and care, but "as is" and "as available". We do not promise they will be uninterrupted, error-free or profitable.

We are not liable for trading losses or missed profits, liquidations, decisions you make or authorise our software to make within your chosen settings, failures of exchanges or other third parties, market events, or loss caused by your breach of these Terms or the compromise of your own credentials or keys.

Our total liability for all claims in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or US$100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, wilful misconduct or gross negligence, or your mandatory rights as a consumer.

To the extent the law allows, you will cover our reasonable losses and costs from third-party claims caused by your breach of these Terms, the law or the rights of others (including an exchange's terms).

14Governing law, disputes and language

Please contact us first: email [email protected] with "Complaint" in the subject. We acknowledge complaints within 3 business days and aim to resolve them within 15 business days.

These Terms are governed by the laws of the United Arab Emirates. Disputes that we cannot resolve together will be decided by the competent courts of the United Arab Emirates. If you use the Services as a consumer, you keep any right under the mandatory law where you live to bring proceedings in your local courts and to rely on its protections.

Either of us may seek urgent interim relief from a competent court.

These Terms are written in English. An Arabic translation is available on request. If there is a difference, the English version prevails, except where the law requires otherwise.

15Changes, suspension and termination

We may change the Services to improve them or to comply with the law. For material changes to these Terms we will give at least 30 days' notice by email or in the app, unless the law or security requires a change sooner. If you do not agree, you may cancel before the change takes effect and we will refund any prepaid unused period. Each version is dated and numbered, and we keep a record of the version you accepted.

You may close your account at any time. We may suspend or close an account, or stop a bot, immediately if you breach these Terms, if the law or an authority requires it, for security or risk reasons, or if we cannot verify your eligibility; otherwise we will give 30 days' notice. If we close your account for a reason other than your breach, we refund the unused part of any prepaid period.

On closure we stop your bot and delete stored API keys; open positions at your exchange remain yours to manage.

16Privacy and contact

How we handle your data is described in our Privacy Policy at sentioratech.com/privacy.

Contact, complaints and legal notices: [email protected].